Hi Sarah,
Despite being a very long term supplier in our directory, we have made the decsion to suspend this supplier's inclusion at this point. After several attempts to contact this supplier and a suspension notice warning xompletely ignored, we are unable to clarify what is going on in regards to your own situation, as well as for furure inquiries from other members, so the decision to suspend has been made.
If the supplier does now clarify for us, we will inform you and reconsider their reactivation at that point.
I'm sorry we weren't able to get you a more satisfactory result.
For any members who currently use this supplier
We just want to assure members currently using this supplier that the reason we are suspending them from our directory is their failure to respond to our requests for clarifcation regarding the issue stated in this thread. There has been no serious trading breaches reported to us that members need to be concerned about.
So if you are currently using them and are happy with the service, then it's your choice to remain a customer or not. That said, we are not able to continue to recommend any supplier to our members who has unclear trading terms and who refuses, for whatever reason. to respond to our requests for clarification..