www.dhgate.com refunded money

tomaingeroy

After recieving some goods from DHgate.com that I was not happy with, I asked for a refund. After a lengthy process, they eventually offered my 55% refund, which was the maximum that they said they could offer.

I thought I would tell you guys, as lots of people trade with DHgate, and I didn't think this was a particularly successful story.

Throughout the negotiations, I had lots of 'if you do not reply within two days, we will assume you have settled the dispute.'

This does not give you a huge amount of time, especially if your internet is down for a couple of days.

I just got confirmation that they would refund today, so will let you know when they actually deposit the money.

I was a little angry to know that I was never going to get all the money back, but I suppose some is better than none.

Cheers,

Tom

salehoo_group

What method did you use for payment?

productsplus1976

55% Refund? That is very poor. But then again 45% of the payment you send them is usually the shipping charges they rip you off with.

aschen

do you get to keep the items with such a poor return value?

centercorp

I deal with Dhgate a lot, and I have a personal contact with them. His name is Richard, and he seems to either be the owner or someone pretty high up there. I have been doing business with him for months now, which is why to my unfortunate dismay I have been neglecting Salehoo, breaking my own rule of never stopping the research! However I am back on track and ready to go at it again. His email is Richard@Dhgate.com. He seems very eager to please and he is very easy to get along with. Hope this helps! Oh dont tell him you got his email from me, I dont want to make him irritated :).

-Benjamin

tomaingeroy

Guys,

Thanks for the response. I used Paypal, which is pretty standard for purchases on Dhgate.

Although this does seem like a pretty poor refund offer, as I got to keep the goods, and will sell them anyway (albeit for a lesser value) I am not that put off. I think I will continue to trade with DHgate, as they do seem to have the bargains.

Thanks Centercorp for the email, I will keep it in mind for future, and don't worry I won't tell him who gave it to me ;)

Cheers,

Tom

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