Hi Guys, i'm a new seller on ebay, I been selling really nice shoes for woman as dropshipper.
Today ebay has deleted some of my item and blocked me from adding new products for a week saying these items are fake etc, and they asked me to contact the person who put the complain in, so i emailed them to ask how they are fake because i buy from a big company in china and that was their respone:
"""" Please note that **** owns several trademark registrations throughout the world, including Australia, protecting in particular its brand name "****" and its red sole signature.
We at **** are responsible for the enforcement of **** brands on auction websites. Consequently, we are empowered to request removal of any offer for sale of shoes infringing on **** trademarks.
In the course of our surveillance program, it came to our attention that some of your products were in fact red soled shoes.
Our clients' trademark rights enable them to prevent others from using any infringing sole. This is why we reported your listings to eBay and requested for their immediate removal.
We believe that you now better understand why your auction listing was removed on the basis of trademark rights violation. """""
Ok so this is their email, i couldn't totally understand, but are they saying i cant sell these because the heels are red soled?? can people actually have a trademark on what colour the soles are? it's really not getting into my head. or they are saying the shoes are fake? i dont get it.
some help here would be highly appreciated.