Hi when I list items such as macys and target. I list the item as I see it.
If the item looks new. But has a damaged box I list it as New But box is damaged.
If the item is obviously used. But looks like it may have been a store Display Model. I list it as a store display.
I also include in every auction. This line'
NOTE: If this item is an out of box or open box item that it May show signs of handling, use, fingerprints or very small scratches. We even inspect brand new items to guarantee functionality. We inspect and test all items and provide descriptions that are as accurate as possible.'
This line really helps and out of several thousand items we have only had a couple complaints.
Always be honest. Even stuff that has a missing component will sell and some still sell very well. Make sure you have this in your details as well. It will help with the guessing games and your buyers will likely ask you a question if they do not see a particular item in the picture.
'Please Do not Assume Anything is included.
If It is not in the Picture It may not be included.'