Hi slampert123,
Glad to have you here! We are looking into this concern at the moment, thanks for letting us know. I will update you as soon as possible.
Is there anything else we can do to assist you?
Exclusively for members, there's a New User Manual that you can download from Link hidden: Login to view
And I also recommend keeping in touch with us on Facebook and Twitter for daily wholesale and eBay selling tips:
Link hidden: Login to view
Link hidden: Login to view
Just let us know should you need any help. Take care.