I just had a really bad experience with this company.
I ordered 100 Chico's from them. The advertising says, that necklaces are 100% authentic, high quality with Chico's metal tags attached.
The box arrived with 56!!! pieces were broken, beads were missing, nine bags contained only half of a necklace. Only 37 necklaces had Chico's metal tags, some of the necklaces did not have any tags at all.
These necklaces were really badly glued together. When you take the necklace out of the bag, it is falling apart right way. I mentioned this to Joe and told him that will not except these again.
I called Joe at Closeout Direct and ask him to replace the bad necklaces.
I had to pay for return shipping. The replacement arrive yesterday. They sent me 58 new pieces. Out of 58 necklaces 14 have broken strands (they are separated from the necklaces), 1 necklace has broken beads.
I called Joe again, and here is the reply I received:
"There is no way these necklaces are broken and we wont honor any further claim. In fact your last box you sent back we suspect you broke the necklaces to get new styles. We hand inspected your replacement order by three people and we are confident this is a fraudulent claim. We will not be doing any further business and we consider this matter closed.
Sincerely Joe "
I have been in a business for 10 years and this is the first time I will have to dispute a charge.
Stay away from these necklaces. They look used and returned by customers, every necklace was repaired. It is very far from what is being advertised.