I cannot give a negative enough review about this company. From the start, I have had nothing but issues with them. Unfortunately, this has been going on for weeks now with no resolution. I made the mistake of selling their products via Amazon. Amazon has now gotten involved and determined that they also do not believe the statements made by the company, and have actually refunded my buyers for the orders placed. This has actually taken money out of my pocket since I have had to refund buyers and yet paid for the products. The items have still not arrived at with my buyers and yet, the company keeps trotting out to wait "just 3 more days." It has now been a month since 1 of the orders was placed.
Shane from Salehoo has gotten involved and even he is getting mixed messages. They tell him they'll issue a refund for the missing products and then tell me to wait for delivery.
This has been the most frustrating situation I've been in. To top it off, they just don't bother to reply when they don't feel like it.
Finally, I'm not sure that they understand how drop shipping works. Their one resolution was to have the buyers refuse shipment so that the package would be sent to them. If this was a true drop ship company, the refused package should be sent to the drop shipper, not the supplier. This can only mean that they are including their information with the packages.
In a nutshell, I will never work with them again, and it has soured me to all companies based in China. I cannot advise strong enough to not use this company.
Victoria